Tylor Support

Need help with Tylor? Email support@tylor.app. Include a short description of the issue, but never send your password or staff PIN.

Account access

Use “Forgot password?” on the sign-in screen to request a secure reset link. If you use Google or Apple sign-in, choose the same provider you originally used.

Premium subscriptions

On iPhone, purchases and cancellations are managed through your Apple Account subscription settings. Use Restore Purchases in Tylor if an active subscription is not showing on a new or reinstalled device.

Delete your account

In the app, open More, scroll to Delete Account, and confirm deletion. This permanently removes your Tylor account and associated business data, subject to limited records we must retain for legal or accounting purposes. Deleting your account does not automatically cancel an Apple subscription; cancel that separately in your Apple Account settings.